The kind of support our clients receive varies depending on their size, how long we have been doing business and how big the web/app in question actually is. We never just charge hourly as we always want the client to be fully aware of the cost associated with the work involved. Clients don’t like to get a shock when a big bill suddenly comes through the door and providing a quote for any work we do helps to avoid feature creep and allows us to make sure development stays within the studio work schedule.
It is rare for us to incorporate a retainer into a small web project. By and large the budgets on these projects and the final outcome will not necessitate ongoing pre arranged support. In these cases we will often provide free support for small queries or minor tweaks. Development or help that will be more time consuming will be quoted.
On larger projects, there is often the need for a monthly retainer, be it for a monthly newsletter, ad collateral or other media asset. In this case we will agree a fee to cover the predicted monthly requirement and anything else will be quoted separately.
We also have one or two clients where we operate a retainer and also a cost threshold on any requirements that come in. In this case the retainer covers the expected monthly work and then any extra requirements that come under the threshold, for example £100 is added to a tab to be invoiced at the end of the month. Any special requests that come in above the cost threshold will be quoted as normal.
Originally posted on www.boagworld.com (http://boagworld.com/working-in-web/charging-regular-clients/) Tuesday, 26th February, 2013
This year's posts
- - Funny Phonics - An alternative alphabet
- - Inktober - A drawing a day for 31 days
- - Crazy 8s - How they can help any designer
- - Personas, you don’t need them… but they help!
- - Screen Printing Fun
- - The countdown begins
- - In search of perfection
- - Going back to basics with Jekyll
- - The last ride of the year
- - Apprenticeships in the Design Industry
- - It's time to stop being a busy fool
- - The Business of Web Design 2014 #tboWD
- - My favourite band I never saw...
- - My first Parkrun
- - I am sorry Internet Explorer.. this cannot go on!
- - Know when to hold them... know when to fold them.
- - And that is why you don't want to spend too much time swimming and snorkelling!
- - Summer Solstice 2013 - A #microadventure
- - Getting Started with Responsive Design
- - It is OK to hoard... you never know when you might need something!
- - 10 ways to back up your design work
- - 10 ways the role of 'web designer' is changing
- - Time waits for no one
- - Websites are not for designers and developers, they are for users
- - Can you really design purely in a browser?
- - How do you support your ongoing clients with website updates/support? Do you use a retainer or charge hourly?
- - There is something about the darkside...
- - #ecomchat - Enhancing Ecommerce with Mobile
- - The problem with Getting things done...
- - Taking the blinkers off